FAQ

Frequently asked questions

Before buying, before paying.


Check the product details carefully. Understand the product you want to buy. Keep your information up to date, including your e-mail address, telephone number.ere una nuova domanda, vai a impostazioni e clicca su "Gestisci domande".




How do I remove the products from my cart ?


To remove a product from your cart, click on the icon (X) next to the product area.




How can i cancel my order ?


We reserve the right to cancel any order. You can cancel your order after payment has been made before fastservices.ch ships the order. It is necessary before contacting fastservices.ch. If no agreement is reached, fastservices.ch will continue to ship the order




What form of payment ?


You can pay by credit card: Visa, MasterCard or Paypal. Bank transfer accepted. Upon request: postal bulletin and Twint.
What is it ?
Payments by credit card or debit card are subject to a combination of automated and / or manual risk checks. Payment is accepted only when it has passed the checks deemed necessary by the seller or the payment by credit card has eliminated all the security checks. All your credit card details are securely saved to the bank issuer and not from fastservices.ch. fastservices.ch does not store or review your credit cards and personal information




Why can't I pay online successfully ?


Credit card payments may fail for reasons, including authorization and fraud prevention systems. If you have difficulty making the payment using your credit card. Make sure there are sufficient funds on your credit card to cover payments. You should always check your payment information before proceeding with any transaction




I can't track my order using the tracking number provided.


Please contact fastservices.ch to confirm whether they have provided the correct tracking number. Also check if shipping information has changed. Please contact the courier to confirm whether the order has been shipped. Sometimes companies like the courier take 1-2 days to update new delivery information on their website.




The item received is different from what I ordered: what should I do ?


In these cases to communicate within five days, if you want a refund. you will need to return the item within 14 days.
How long does it take to refund money to my account?
After confirming that your refund request has been accepted or if your order has been canceled automatically, the money will be refunded to your credit card account within 30 days.





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